안녕하세요, 디지털 포워딩 - 쉽다(ShipDa)입니다.
금번 포스팅에서는 "알리바바닷컴 판매자(공급자)와 컨택하는 2가지 방법"에 대해 알아보려 합니다.
알리바바닷컴 판매자(공급자) 컨택 방법
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"주문하기"를 통해 구매하는 것이 아닌, "판매자(공급자)와 컨택을 반드시 한 뒤 구매를 결정"해야 하는데요. 그 이유는 주문하기 전 수입에 필요한 사항을 사전 검토해야 하기 위함입니다. 그 사유에 대해서는 이전 포스팅에서 구체적으로 설명 드렸구요. 금번 컨텐츠에서는 구체적으로 어떻게 컨택을 할 수 있는지에 대해 함께 알아보도록 하겠습니다:)
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우선 알리바바닷컴 상품 상세 페이지를 함께 살펴보도록 할게요. 23년 10월 컨텐츠 작성 기준으로 알리바바닷컴 상세 페이지에 변화가 있었습니다. 이전에는 구체적으로 상품유형 별 수량을 선택하고 이에 대해 "주문하기" 버튼을 클릭해 구매하거나, "문의하기" 버튼만 존재하는 2가지 상세페이지 유형이 있었는데요. 촬영하는 날짜 기준으로는 아래와 같이 "주문 요청서 발송 / 문의하기" 버튼이 존재하는 단일 상세페이지 유형으로 변경 되었습니다. 따라서 변경된 기준으로 안내 드리려 해요.
첫 번째 방법. 주문 요청서 발송으로 컨택하기
컨택하는 방법 1인 "주문 요청서 발송"을 설명 드리겠습니다. 해당 버튼을 클릭하면 유형 별 수량을 선택할 수 있습니다. 아래 이미지로는 M 사이즈 1개, XL 사이즈 1개 상품을 선택했습니다.
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이후 "주문 요청을 완료하세요" 버튼을 클릭하시면 되는데요. 여기서 체크해야 할 주요 사안은 바로 "배송비"입니다. 화면 보시다시피 "협의 예정"이라고 되어 있죠. 해당 금액은 상품에 대한 비용을 의미하는 것이지, 내가 원하는 최종 목적지까지의 배송비가 누락되어 있다는 의미가 되겠습니다. 따라서 이러한 배송비 등을 확인하려면 판매자와 컨택을 통해 "무역조건(인코텀즈)"를 먼저 설정하셔야 하는데요. 이 내용은 다음 포스팅에서 함께 알아보도록 할게요.
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주문 요청서는 말 그대로 판매자(공급자)에게 사고 싶다는 의향에 대한 "요청서"를 보내는 것이지, 구매를 확정하는 것이 아니기 때문에 덜컥 구매가 되면 어떡하지라고 생각하실 필요 없이 클릭해주시면 됩니다.
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해당 버튼을 클릭하시면 "제품 세부 사항 / 선적 세부 사항"을 입력 및 선택할 수 있는 창으로 이동하는데요. 제품 세부사항은 앞서 선택했던 상품 유형과 수량을 다시 한 번 재확인하는 용도입니다. 중요한 것은 선적 세부사항인데요.
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선적의 경우, 판매자(공급자)가 내가 원하는 최종목적지까지 비용을 대신 알아봐줬으면 하는 케이스 1과 / 구매자(수입자)인 내가 직접 알아보는 케이스 2, 향후 조율하겠다 케이스 3으로 나누어 선택할 수 있게 구성되어 있습니다. 사실 아무거나 선택하신 다음에 차후 다시 조율하셔도 문제는 없는데요.
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우선 운송 비용 경쟁력 측면에서 더 나은 "구매자(수입자)가 직접 운송 포워더를 알아보는 케이스 2"로 선택하는 방법을 알려드릴게요. 최초에는 아래와 같이 [나는 공급자가 선적을 배열하고 나의 문제 나의 순서를 배달하기를 원한다] 라고 선택이 되어 있을텐데요. 이는 오번역된 상태로 결국 "판매자(공급자)"가 직접 알아보고 비용을 안내하겠다"라고 해석하시면 되겠습니다.
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해당 방법이 아닌 직접 운송을 조율하여 수입하는 것이 가격경쟁력을 높일 수 있기에 아래와 같은 옵션 [나는 나의 운임 운송업자에게 나의 순서 배를 원한다]로 선택을 변경해 주시면 되겠습니다.
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선택을 마치시고 "Destination address of your freight forwarder"는 '-'로 간단 입력, 최종 목적지 국가/지역은 "KOREA"로 표기만 하신 뒤 확인 버튼을 눌러주시면 되겠습니다.
이후 성공적으로 요청 전송된 내역을 확인하시고요. 판매자(공급자)로부터 답변을 기다리시면 되는데요. 이는 "Check Messenger"라는 버튼을 클릭하시면 확인하실 수 있어요 (*혹은 페이지 우상단 - 메시지 센터로 이동하시면 확인 가능합니다.)
_%2525ED%25258C%252590%2525EB%2525A7%2525A4%2525EC%25259E%252590(%2525EC%252588%252598%2525EC%2525B6%25259C%2525EC%25259E%252590)_%2525EC%2525BB%2525A8%2525ED%252583%25259D_%2525EB%2525B0%2525A9%2525EB%2525B2%252595___%2525ED%252598%2525BC%2525EC%25259E%252590%2525EC%252584%25259C%2525EB%25258F%252584_%2525ED%252595%2525A0_%2525EC%252588%252598_%2525EC%25259E%252588%2525EB%25258A%252594_%2525EC%252595%25258C%2525EB%2525A6%2525AC%2525EB%2525B0%252594%2525EB%2525B0%252594_%2525EB%25258F%252584%2525EC%252586%25258C%2525EB%2525A7%2525A4_%2525EC%252588%252598%2525EC%25259E%252585.mp4_000407573.png%253Ftype%253Dw773%3Ftable%3Dblock%26id%3D303ec346-5aae-4952-973d-c7fd6c847e44%26cache%3Dv2&w=3840&q=75)
두 번째 방법. 문의하기로 컨택하기
개인적으로 영상을 촬영하신 셀러노트 이중원 대표님은 "주문 요청서 발송"이 아닌 "문의하기"를 통해서 거래를 이끌어가신다고 해요. 주문 요청서를 발송해봤자 계속해서 협의해야 할 것이 많이 생기기 때문이라고 하는데요. 업무 효율을 위해 판매자(공급자)에게 문의를 통해 빠른 의사결정을 한다고 합니다.
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해당 버튼을 클릭하시면 아래와 같은 창이 오픈되고 "세부 필요사항"을 입력하게 되어 있는데요. 정확한 견적을 받기 위한 첫 문의 메시지를 입력해주시면 되겠습니다. 언어는 "영어"로 하시는 것이 좋구요. 네이버 파파고 / 구글 번역 등 근래 번역 서비스가 워낙 잘 되어 있으니 이를 활용해주시면 되겠습니다.
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이후 하단 버튼을 클릭하면, 메시지가 판매자(공급자)에게 전달되고요. 마찬가지로 향후 메시지 내역을 확인하고 싶다면 홈페이지 우상단 - 메시지 센터를 클릭하시면 메시지를 전문적으로 주고 받을 수 있는 창으로 이동하게 됩니다.
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이렇게 판매자(공급자)와 컨택할 수 있는 2가지 방법에 대해 알아보았습니다. 진행하시면서 궁금한 내역이 있다면 언제든 편히 댓글 남겨주세요. 본 포스팅을 영상으로도 확인하실 수 있는데요, 아래 재생 버튼을 클릭하시면 됩니다.
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